Communication breakdown

I work at a locally owned business. It affords me a good schedule with good flexibility and not quite good enough hours. The company is eco-friendly, so I can feel good about working there. I don't have to really get along with anyone, as I'm alone on my shift. I can keep my colorful hair. My colorful personality is a plus. My current wardrobe works just fine for this job. The only problem is that the company has shit for communication and a lot of clients fall through the cracks. The store I work in is located in a great part of town. Right near a health food store and several other green businesses. The piss poor quality of service has run off many customers. The piss poor service has come from employees who don't give half a shit. I'm new here myself, but I can see where there is gaping holes in the company.

For instance, I can't give a number to my higher up, but I'm not a manager. There is no training or SOP on what to do when a customer is upset about a missing garment (I work for a clothing cleaner) or if you can't find an order. You learn as you go.

Well, there is a new girl here who is smart as a whip and makes up for my lack of organizational skills. My boss is running her off. I don't know quite how to tell her, but I'm not going to stick around this job if I can't get competent help and you can't hire competent help for $8 an hour. My coworker and I agree on how to run things. We handle things effectively. It would work better if the training program was more extensive and if we had a general manager who could check on all of the stores and handle the customer service problems.

I'm feeling that this is a general theme in my life at this moment. I have to figure out what I am and am not willing to put up with. I have to draw my lines in the sand and enforce those boundaries when they are tested.